Frequently Asked Questions

Our average ticket response time is 15 minutes, so you can be sure to count on our help when you need it most.

Yes! All of our services are available at any time of day (or night), letting you and your friends play when you want.

All of our servers are equipped with up to 1.3Tbi/s of DDoS protection at no additional cost.

Not a problem! To move locations, simply send our team a support ticket and we will get it moved for you.

We can accept all major credit cards and debit cards, including pre-paid gift cards. We are also able to manage online retailer transactions such as PayPal, Apple Pay, and Google Pay.

If payment is not received by two days after your due date, your server will be suspended. After 7 days, the server will be terminated. Our invoices are generated two weeks prior to due dates, however, giving you ample time to prepare and pay for your server.

BisectHosting has a straightforward refund policy - If a refund is requested within 3 days of the server purchase date, we will provide a refund. Outside of those 3 days, however, we will not offer any refund, partial or full. We do not provide refunds on dedicated servers due to setup costs.

Yes! With us as your Minecraft server host, you can swap between modpacks with a few clicks.

Our Premium and Budget Minecraft servers allow you to adjust how many player slots your server has directly from your control panel. If you need to add or remove player slots, you can do so at any time.

Our Premium Minecraft Server plans provide you with the simplest and the best hosting experience possible, with all features included. These features include automatic modpack installation, dedicated IP addresses, unlimited player slots, 7 days of data backups, and many more locations to choose from than our Budget Minecraft Server plans. Our Budget Minecraft Server plans allow you to choose what features you'd like to add to your service. There is no difference in performance or support between the two plans.

Yes! You can upload custom files, configs, or mods to your server through our online file manager or an FTP client.

Yes! As soon as new versions of Minecraft are released, you will be able to install them on your Minecraft server.

Our server nodes feature a range of processors, with a focus on AMD Ryzen models known for their single-thread performance. We currently utilize CPUs such as the Ryzen 7 7700X, Ryzen 7 5800X, and Intel Xeon E-2288G, with over 50% of our servers running at a base clock speed of 3.7 GHz or higher, and more than half of those at 4.0 GHz or above. All servers are equipped with NVMe SSDs for high-speed storage. With over 13 years in the industry, we continuously expand and upgrade our hardware and will now deploy AMD Ryzen 7 9700X processors with DDR5 RAM in all new nodes starting in Q1 2025. Our nodes are monitored 24/7/365 to prevent CPU overload, ensuring that every client server has the power it needs.

No, we do not limit the vCPU available to your game servers. Your server can access as much or as little CPU power as needed, with all cores available for optimal performance. All of our nodes are actively monitored to prevent CPU overload and to ensure that all servers run smoothly, even during resource-intensive situations like server crashes.

We own most of our nodes, which allows us to maintain complete control over our infrastructure.