Question 1

HOW QUICK IS YOUR SUPPORT?

Accepted Answer

Our average ticket response time is 15 minutes, so you can be sure to count on our help when you need it most.

Question 2

ARE YOUR MINECRAFT AND GAMING SERVERS ON 24/7?

Accepted Answer

Yes! All of our services are available at any time of day (or night), letting you and your friends play when you want.

Question 3

Do you provide DDOS Protection?

Accepted Answer

All of our servers are equipped with up to 1.3Tbi/s of DDoS protection at no additional cost.

Question 4

Can I move my server to a different location after I purchase it?

Accepted Answer

Not a problem! To move locations, simply send our team a support ticket and we will get it moved for you.

Question 5

What payment methods do you accept?

Accepted Answer

We can accept all major credit cards and debit cards, including pre-paid gift cards. We are also able to manage online retailer transactions such as PayPal, Apple Pay, Google Pay, BTC, ETH, USDC, and DOGE.

Question 6

WHAT HAPPENS IF I DO NOT PAY ON TIME?

Accepted Answer

If payment is not received by two days after your due date, your server will be suspended. After 7 days, the server will be terminated. Our invoices are generated two weeks prior to due dates, however, giving you ample time to prepare and pay for your server.

Question 7

WHAT IS YOUR REFUND POLICY?

Accepted Answer

BisectHosting has a straightforward refund policy - If a refund is requested within 3 days of the server purchase date, we will provide a refund. Outside of those 3 days, however, we will not offer any refund, partial or full. We do not provide refunds on dedicated servers due to setup costs.

Question 8

Can I switch between modpacks on my Minecraft server whenever I want?

Accepted Answer

Yes! With us as your Minecraft server host, you can swap between modpacks with a few clicks.

Question 9

Are the player slots unlimited/adjustable?

Accepted Answer

Our Premium and Budget Minecraft servers allow you to adjust how many player slots your server has directly from your control panel. If you need to add or remove player slots, you can do so at any time.

Question 10

What is the difference between Premium and Budget Minecraft servers?

Accepted Answer

Our Premium Minecraft Server plans provide you with the simplest and the best hosting experience possible, with all features included. These features include automatic modpack installation, dedicated IP addresses, unlimited player slots, 7 days of data backups, and many more locations to choose from than our Budget Minecraft Server plans. Our Budget Minecraft Server plans allow you to choose what features you'd like to add to your service. There is no difference in performance or support between the two plans.

Question 11

DO YOU ALLOW CUSTOM JARS/MODS TO BE UPLOADED?

Accepted Answer

Yes! You can upload custom files, configs, or mods to your server through our online file manager or an FTP client.

Question 12

Is the latest version available on your servers?

Accepted Answer

Yes! As soon as new versions of Minecraft are released, you will be able to install them on your Minecraft server.

Question 13

What are the specifications of BisectHosting server nodes?

Accepted Answer

We primarily use Intel Xeon Processors with clock speeds of 3.4 GHz (3.7 GHz turbo) or faster + DDR4 RAM on all our nodes. All our drives are NVMe SSDs. Our staff monitors our nodes 24/7/365 to ensure that the CPUs are never overloaded and that all client servers have plenty of CPU power.

Question 14

Does BisectHosting limit the CPU power available to game servers?

Accepted Answer

Nope! Your gaming servers can use as much or as little CPU as needed and access all cores. We monitor our nodes to ensure no CPU is overloaded and that no customer service is utilizing too much CPU with something like a crashing server.

Question 15

Does BisectHosting lease or own its hardware?

Accepted Answer

We own most of our nodes, which allows us to maintain complete control over our infrastructure.

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